Archiwum miesiąca: lipiec 2012

Web Tools

Complete Solution For A User-Friendly Support System – Freshdesk

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Post pobrano z: Complete Solution For A User-Friendly Support System – Freshdesk

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Info: This is a review of a paid app (which has a free version).

Freshdesk Logo

For anyone or company who receives lots of support requests, just the e-mail is not enough to handle them successfully.

Users want to track their support requests, support team needs an interface to work collaboratively and the management should easily see "how the support is performing".

That's where the Freshdesk comes in. It is a full-featured and hosted help desk application which can automatically convert emails, Twitter mentions and comments on Facebook pages into support tickets.

The application smartly categorizes, prioritizes and assigns each request to the right support agent so that the support team saves a lot of time. Also, it is possible to create scenarios which can automatically perform the defined actions to the tickets that match the scenario.

Freshdesk Interface

There are many other features that empower the support team like canned responses, auto-recommendations from the built-in knowledgebase, splitting/merging tickets, transferring them to other agents and more.

Freshdesk is not all about support tickets, it also allows us to create a customer support portal with a knowledgebase to minimize the support requests. And, if they can't find the answer, they can still open a ticket via the portal and e-mail (or Twitter and Facebook).

Freshdesk Dashboard

We can also include the community to the support cycle by creating forums powered by Freshdesk so that they can ask question and get replies from other users (or the support team).

And, all these public pages can be branded to reflect you product or company, Freshdesk stays invisible in all the process.

A Freshdesk account can be set to support multiple products (depending on the plan), any number of agents can be added and it has a multilingual interface (perfect for distributed support teams).

Freshdesk Stats

The application provides many stats to quickly see the performance of each agent, department and product. Also, you can generate custom reports.

To sum up, Freshdesk is a robust solution to provide support via multiple channels and keep everything under control.

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Adv

KFC Delivery: Life Gets Easier

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Post pobrano z: KFC Delivery: Life Gets Easier

Grey Group Singapore developed a print poster campaign to highlight the ease and convenience of getting food with KFC Delivery. Each print/poster contains four handcrafted miniature exhibits that portray how life got easier over time. The methods of hunting, cooking and bring food to the table, have all been simplified. All thanks to KFC Delivery.

Advertising Agency: Grey Group, Singapore
Chief Creative Officer: Ali Shabaz
Associate Creative Directors: Joseph Cheong, Ang Sheng Jin
Copywriter: Joseph Cheong
Art Directors: Ang Sheng Jin, Alex Tan, Marcus Lim
Photographer: Teo Chai Guan (Teo Studios)
Model Makers: Harold Cheng, Kris Tan, Vonny Lim
Illustrator: Evan Lim, Kris Tan (Magic3)
Account Manager: Christopher Yong


Adv

Saatchi & Saatchi: Cut one. Plant one

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Post pobrano z: Saatchi & Saatchi: Cut one. Plant one

“If you cut one down. plant another.”

To mark World Environment Day 2012, we transformed the traffic gate at the Colombo‘s premier shopping mall into a cut tree in order to communicate the importance of preserving our environment.

Advertising Agency: Saatchi & Saatchi, Colombo, Sri lanka
Creative Director: Eric Frank, Asanka illampcruma
Art Director: Shamil Savindra Desilva
Copywriter: Sajiv Panditha, Piyumi Wickrama
Photographer: Shamil Savindra Desilva
Additional credits: Anthony Sinniha, Sugandi Dissanayake


Web Tools

A Slick Edit-In-Place Interface – Create.js

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Post pobrano z: A Slick Edit-In-Place Interface – Create.js

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Create.js is an open source, JavaScript-powered web editing interface for content management systems.

The interface focuses on simplicity and aims to enable the user edit the content without leaving the page but complete the edits directly on the viewed content.

It has support for the plain contentEditable, Aloha, and Hallo editors (more to be added) and, various configuration options exist to customize the behavior of Create.js.

Create.js

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Web Tools

Responsive Slider jQuery Plugin – iView Slider

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Post pobrano z: Responsive Slider jQuery Plugin – iView Slider

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iView Slider is a jQuery slider plugin for featuring any type of content (images, HTML, video).

The plugin has support for responsive layouts down to mobile and it works well with touch interfaces.

It has 35 built-in transition effects where it is possible to define different ones on each slide item.

iView Slider

iView Slider offers animated HTML captions with custom effects (fade, move top, move right…) and there are multiple ways to browse the slides:

  • slideshow (optional "pause on hover")
  • keyboard
  • prev-next buttons
  • thumbnails
  • bullets

There are 3 different "loading bars" to inform user about "the loading time of the next slide".

Also, an API enables us to control the functionality of this slider via JavaScript.

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